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OUR CUSTOMER SERVICE CHARTER
In keeping with our company values, we PROMISE our clients (be
they government or non-government organisations and donors, and
our core beneficiaries) that you can expect
QUALITY, INTEGRITY, A RESPECT FOR INDIVIDUAL WORTH,
PROFESSIONALISM, INNOVATION, AN APPRECIATION OF DIVERSITY, AND
AN ENJOYABLE EXPERIENCE
whenever you make use of our services and products.
Specifically we will ensure that these values penetrate every
aspect of our service to you. These aspects may include:
- Effective project delivery – We’ll help you meet your targets.
Be they meeting budgetary spend (financial), delivery to
beneficiaries (numbers of people served, enterprises developed
and functional or infrastructure in place) or time deadlines.
- Timely quality reports – You’ll know how far we are to reaching
your targets with our regular detailed reports.
- Simplified invoicing – No complicated calculations – everything
you need for your own accounting purposes.
- Capacitated beneficiaries – We’ve trained over 500 learners in
various learnerships and skills programmes – 80% of them are in
permanent employment because of their training.
- Successful rural enterprises – Taste our success - Buy some of
the lovely goat leather products from one of the rural
enterprises we have developed. Visit
www.umzimvubugoats.com .
- Accredited training of high standard for identified
beneficiaries – We’re accredited with AgriSETA and have provided
training for MAPPP-SETA, LGSETA and the MQA funded programmes.
- Delivery of set targets
- Numbers of beneficiaries – Our Learner Database provides you
with detailed reports on a learner’s progress. Learners
themselves can download their up-to-date results from our
website using their ID numbers. They can then include these
results in their job applications.
- Skills transfer – Our Skills Programmes and Learnerships are
25% theory (in mother tongue) and 75% practical. We make sure
they can do it before they’re deemed competent.
- Infrastructure developed – If your community is in need of
buildings, roads, water networks, sewerage systems – we can help
you get it to them.
- Reliable financial management – We have professional accounting
and auditing firms to ensure that your budget is used wisely.
We’ve never had a poor audit.
- Risk sharing through co-funding – We’re really good at writing
funding proposals. We have a 40% hit rate in tenders and
proposals and will win you the funding if we’re short-listed and
asked to present the idea. Business guru Michael Masterson (USA)
once commented of our company, “Getting 40 percent of the jobs
you go after is a very good ratio, and closing 100 percent of
in-person presentations is unheard of.”
- Information-based products relevant to both technical and
business aspects of beneficiaries’ enterprises – Search our
on-line information database for interesting information on
enterprise development, agriculture (especially goat
production) and engineering. Try it
now!
Make us your first choice for achieving effective rural and
enterprise development because:
- We are knowledgeable about the rural landscape and are effective
in this environment. Ninety-five percent of our work is in
far-flung rural areas.
- We are at the coal face of identifying viable businesses and
development opportunities that require support. Beneficiaries
feel comfortable in approaching us with their ideas.
- We recommend a comprehensive approach to rural development.
Tried and tested – we insist on integrated projects which
include capacity building, infrastructure and institutional
development.
- We recommend the co-funding of rural enterprises during their
development phases and are willing to develop proposals in this
manner. If you can’t fund the entire idea, we’ll help you find
other donors to meet the shortfall.
- Our reports are an accurate indication of progress on projects
and can be tailored to suite in-house format requirements. We’ll
help you lighten your load by drawing up reports in the format
that you would need to report to your superiors.
- Our clients only pay for quality services provided.
- We are available to assist you to reach your Enterprise
Development and Socio-Economic Development targets for the
advancement of rural Africa. Would you like to assist a rural
group? Ask us how you could make the most impact.
- We encourage clients to take a longer term perspective on rural
enterprise development. We’ll help you develop a mutually
beneficial relationship with the group you support. We bet
you’ll like them.
- We encourage our clients to share their successful projects with
other municipalities/authorities in the effort to demonstrate
best practice. We believe “Good News is Great News”.
- We recommend that a training and a mentorship component should
be built into every enterprise development project. Do you want
to give of your time and expertise to assist a developing
enterprise grow? We can build such a component into your rural
development project.
- An integrated and multi-pronged approach is necessary for all
role-players to achieve their development goals. You don’t have
to do it alone. The more role-players are involved the better
the final result and skills transfer.
We have projects in your area of interest and can assist you to
access beneficiaries and activities that will assist you to
achieve your rural and enterprise development goals.
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